Here are extracts from our GTS regarding returns and warranties:
12.1. Conformity Guarantee
The conformity guarantee, as stated in Article L.211-4 of the French Consumer Code, requires the seller to deliver a product that conforms to the contract and is free from any existing conformity defects at the time of delivery. The seller is also responsible for conformity defects resulting from packaging, assembly instructions, or installation, if these were under their responsibility. For a product to be considered compliant with the contract, it must be suitable for the customary use of a similar product and correspond to the description given by the seller on their website. In addition, the product must meet the qualities that a buyer can reasonably expect based on public declarations made by the seller, producer, or representative, including advertising and labeling. The seller may be held responsible for any conformity defects that exist at the time of delivery, and for defects resulting from packaging, assembly instructions, or installation if they were under their responsibility.
If a product has conformity defects, the customer has the right to choose between having it repaired or replaced. However, if the cost of the customer's choice is significantly higher than the other option, given the value of the product or the significance of the defect, the seller may choose to reimburse the customer instead. If repair or replacement is impossible, the seller must refund the price of the product within 30 days after receiving it back from the customer.
The conformity guarantee is valid for two years from the date of delivery of the product, as stated in Article L.211-12 of the Consumer Code. During the first six months following delivery, the customer does not have to provide proof of the existence of any conformity defect in the product.
12.2. Hidden Defects Warranty
The SELLER is held responsible for hidden defects of the PRODUCT sold which make it unfit for the use for which it is intended, or which reduce this use to such an extent that the CLIENT would not have acquired it, or would have given it a lower price, if they had known about them. (Article 1641 of the Civil Code) This warranty allows the CLIENT who can prove the existence of a hidden defect to choose between a refund of the price of the PRODUCT if it is returned and a refund of a part of its price if the PRODUCT is not returned. In the event that replacement or repair is impossible, the SELLER undertakes to refund the price of the PRODUCT within 30 days upon receipt of the returned PRODUCT and in exchange for the return of the PRODUCT by the CLIENT to the following address: 13 rue Sainte-Hélène 69002 LYON. The action resulting from hidden defects must be brought by the CLIENT within two (2) years from the discovery of the defect. (Article 1648, paragraph 1 of the Civil Code)
In addition to the legal warranties described above, the SELLER may offer commercial warranties or guarantees. The duration and conditions of such warranties or guarantees will be specified on the SITE or in the product documentation. These warranties or guarantees do not affect the legal warranties described above and do not exclude or limit the CLIENT's right to invoke the legal warranties described above.