FAQs

FAQs

Delivery

What are your delivery times and methods?

We offer various delivery options to suit your needs (standard Colissimo home delivery or collection from a relay point). 100BON prepares your orders within 7 business days and then delivers within 48 hours. See the detaileddelivery times here .

Shipping costs depend on the country, shipping method, and order amount. See ourshipping rates here .

100BON delivers to many European countries (Belgium, Spain, Italy, etc.) as well as outside the European Union (United Kingdom). The complete list and prices are available on ourdedicated delivery page .

Delivery is free on our 100BON website for orders over €75 in France and €100 in Europe. Seedelivery price details here .

As soon as your order is shipped, you will automatically receive an email with your tracking number. You can also go to the “Account” tab to track your order.

Payment

What payment methods do you accept?

At 100BON, we offer two payment options: express payment (if you haven't created an account on our site) or standard payment. For express payment, you can pay for your order in three ways: PayPal, Google Pay, and Apple Pay.

For standard payment, you can pay by Visa, Mastercard, Amex, Discover, JCB and (see for the rest).

Yes, online payments are secure. All bank details are protected using secure banking protocols (3D Secure, Verified by Visa, MasterCard SecureCode).

For a single payment by bank card, your account is debited as soon as the order is placed on the 100BON website.

Yes, you can use the 100BON digital gift card as a payment method on the website. Enter the code when paying for your order, and it will be automatically deducted from your total basket amount.

Back

Can I return an opened perfume?

We do not accept opened products. Only unused products in their original packaging can be returned.

We also do not accept returns of products whose blister pack has been opened. You can return your products no later than fourteen days after your decision to withdraw.

Once your return is received and validated by the 100BON team, the refund is made within 5 to 7 working days to the original payment method.

When we process your refund, you will receive a confirmation email as soon as it is completed. If you paid by credit card, the processing time may vary depending on your bank.

Loyalty program

How does the loyalty program work?

The 100BON loyalty program allows you to accumulate points for every euro spent. You can accumulate points based on your actions: for example, you earn 50 points if you leave a review on a product.

Your points balance is available in your customer account under the Club 100BON tab.

Our 100BON loyalty program offers points thresholds to reach in order to benefit from discounts. There are 3 levels: Beginner, Expert, and Ambassador. 150 points = Free delivery

200 points = 10% discount code

350 points = 20% discount code

500 points = 25% discount code

You can choose to exchange your points for vouchers to use. Find all the details of our loyalty program here.