Returns & Refunds
12.1. Conformity Guarantee
Article L.211-4 of the Consumer Code: "The seller is required to deliver goods in conformity with the contract and is liable for defects in conformity existing at the time of delivery. He is also liable for defects in conformity resulting from packaging, assembly instructions or installation when the latter was charged to him by the contract or was carried out under his responsibility."
Article L.211-5 of the Consumer Code: In order to be in conformity with the contract, the good must: 1° Be suitable for the customary use of a similar good and, where applicable: - correspond to the description given by the seller and possess the qualities that the latter presented to the buyer in the form of a sample or model; - present the qualities that a buyer can legitimately expect in view of the public statements made by the seller, the producer or his representative, in particular in advertising or labeling; 2° Or present the characteristics defined by mutual agreement between the parties or be suitable for any special use sought by the buyer, brought to the attention of the seller and accepted by the latter.
The SELLER is required to deliver a PRODUCT that is in conformity, i.e. suitable for the expected use of a similar good and corresponding to the description given on the SITE. This conformity also implies that the PRODUCT has the qualities that a buyer can legitimately expect in view of the public statements made by the SELLER, including in advertising and labeling. In this context, the SELLER may be liable for defects in conformity existing at the time of delivery and defects in conformity resulting from packaging, assembly instructions or installation when the latter was charged to him or was carried out under his responsibility. The action resulting from the lack of conformity is time-barred two (2) years from the delivery of the PRODUCT. (Article L.211-12 of the Consumer Code)
In the event of a lack of conformity, the CUSTOMER may request the replacement or repair of the PRODUCT, at his choice. However, if the cost of the CUSTOMER's choice is manifestly disproportionate to the other option envisaged, taking into account the value of the PRODUCT or the importance of the defect, the SELLER may proceed with a refund, without following the option chosen by the CUSTOMER. In the event that replacement or repair is impossible, the SELLER undertakes to reimburse the price of the PRODUCT within 30 days upon receipt of the returned PRODUCT and in exchange for the return of the PRODUCT by the CUSTOMER. Finally, the CUSTOMER is exempt from proving the existence of the lack of conformity of the PRODUCT during the six (6) months following delivery of the good. It is specified that this legal conformity guarantee applies independently of any commercial guarantee granted, if applicable, on the PRODUCTS.
12.2. Hidden Defects Warranty
The SELLER is held responsible for hidden defects of the PRODUCT sold which make it unfit for the use for which it is intended, or which reduce this use to such an extent that the CLIENT would not have acquired it, or would have given it a lower price, if they had known about them. (Article 1641 of the Civil Code) This warranty allows the CLIENT who can prove the existence of a hidden defect to choose between a refund of the price of the PRODUCT if it is returned and a refund of a part of its price if the PRODUCT is not returned. In the event that replacement or repair is impossible, the SELLER undertakes to refund the price of the PRODUCT within 30 days upon receipt of the returned PRODUCT and in exchange for the return of the PRODUCT by the CLIENT to the following address: 13 rue Sainte-Hélène 69002 LYON. The action resulting from hidden defects must be brought by the CLIENT within two (2) years from the discovery of the defect. (Article 1648, paragraph 1 of the Civil Code)
In addition to the legal warranties described above, the SELLER may offer commercial warranties or guarantees. The duration and conditions of such warranties or guarantees will be specified on the SITE or in the product documentation. These warranties or guarantees do not affect the legal warranties described above and do not exclude or limit the CLIENT's right to invoke the legal warranties described above.
Principle of withdrawal:
The CLIENT has the right to return or return the PRODUCT to the SELLER or a person designated by the latter, without undue delay, and at the latest within fourteen (14) days following the communication of his decision to withdraw, unless the SELLER proposes to recover the PRODUCT himself.
Withdrawal period: The withdrawal period expires fourteen (14) calendar days after the day on which the CLIENT, or a third party other than the carrier and designated by the CLIENT, physically takes possession of the PRODUCT. In the case where the CLIENT has ordered several PRODUCTS via a single order resulting in several DELIVERIES (or in the case of an order of a single PRODUCT delivered in several batches), the withdrawal period will expire fourteen (14) calendar days after the day on which the CLIENT, or a third party other than the carrier and designated by the CLIENT, physically takes possession of the last PRODUCT delivered.
Notification of the right of withdrawal: To exercise his right of withdrawal, the CLIENT must notify his decision to withdraw from this contract by means of an unambiguous statement to: 100BON 13 rue Sainte-Hélène 69002 Lyon or at firstname.lastname@example.org. He can also use the form below:
WITHDRAWAL FORM To the attention of  (Seller's contact information) Seller's telephone number: Seller's fax number: Seller's email address*:
I hereby notify you of my withdrawal from the contract for the sale of the following PRODUCT: PRODUCT reference number: Invoice number: Order number:
- Ordered on [__________]/received on [______________]
- Payment method used:
- Name of the CLIENT and, if applicable, the beneficiary of the order:
- CLIENT's address:
- Delivery address:
- CLIENT's signature (except in the case of transmission by email)
In order for the withdrawal period to be respected, the CLIENT must transmit his communication concerning the exercise of the right of withdrawal before the expiration of the withdrawal period.
Effects of withdrawal: In the event of withdrawal by the CLIENT, the SELLER undertakes to reimburse all sums paid, including delivery costs, without undue delay and in any event no later than fourteen (14) days from the day on which the SELLER is informed of the CLIENT's intention to withdraw. The SELLER will make the refund using the same means of payment as the one used by the CLIENT for the initial transaction, unless the CLIENT expressly agrees to a different means, in any case, this refund will not result in any fees for the client. The SELLER may defer the refund until receipt of the goods or until the CLIENT has provided proof of shipment of the goods, the date chosen being that of the first of these facts.
Delivery area The PRODUCTS offered can only be delivered within the TERRITORY. It is not possible to place an order for any delivery address located outside of this TERRITORY. The PRODUCTS are shipped to the delivery address(es) that the CLIENT has provided during the ordering process.
Shipping timeframes The timeframes for preparing an order and generating an invoice, prior to dispatching the PRODUCTS that are in stock, are indicated on the WEBSITE. These timeframes do not include weekends or public holidays. An email will be automatically sent to the CLIENT upon dispatch of the PRODUCTS, provided that the email address provided during registration is correct.
Delivery timeframes and costs During the ordering process, the SELLER informs the CLIENT of the possible shipping timeframes and options for the purchased PRODUCTS. The shipping costs are calculated based on the mode of delivery. The amount of these costs will be due by the CLIENT in addition to the price of the purchased PRODUCTS. The details of the delivery timeframes and costs are provided on the WEBSITE.
Delivery terms The package will be handed over to the CLIENT upon signature and presentation of an identity document. In case of absence, a delivery notice will be left for the CLIENT, enabling them to pick up their package at their post office.
Delivery issues The CLIENT is informed of the delivery date when selecting the carrier, at the end of the online ordering process, before confirming the order. It is specified that deliveries will be made within a maximum of thirty (30) days. In the event of a delay, the CLIENT must request that the SELLER deliver within a reasonable timeframe, and if no delivery is made within this timeframe, the CLIENT may terminate the contract. The SELLER will reimburse the CLIENT, without undue delay from receipt of the termination letter, for the total amount paid for the PRODUCTS, including taxes and delivery fees, using the same payment method that the CLIENT used to purchase the PRODUCTS. The SELLER is responsible for the PRODUCTS until they are delivered to the CLIENT. It is reminded that the CLIENT has a period of three (3) days to notify the carrier of any damage or partial loss observed during delivery.