Terms of service
Article 5. Orders
Article 5.1 Characteristics of products
The SELLER undertakes to present the essential characteristics of the PRODUCTS (on the information sheets available on the SITE) and the mandatory information that the CUSTOMER must receive under applicable law (in these General Conditions). The CUSTOMER undertakes to read these information carefully before placing an order on the SITE. Unless expressly stated otherwise on the SITE, all PRODUCTS sold by the SELLER are new and comply with European legislation in force and applicable standards in France.
Article 5.2. Ordering procedure Orders for PRODUCTS are placed directly on the SITE. To place an order, the CUSTOMER must follow the steps described below (please note, however, that depending on the CUSTOMER's homepage, the steps may vary slightly).
5.2.1. Selection of products and purchase options
The CUSTOMER must select the desired PRODUCT(s) by clicking on the relevant PRODUCT(s) and choosing the desired characteristics and quantities. Once the PRODUCT is selected, the PRODUCT is placed in the CUSTOMER's cart. The CUSTOMER can then add as many PRODUCTS to his cart as he wishes.
Once the products are selected and placed in his cart, the CUSTOMER must click on the cart and verify that the content of his order is correct. If the CUSTOMER has not yet done so, he will then be prompted to log in or register. Once the CUSTOMER has validated the content of the cart and has logged in/registered, an online form will appear, automatically completed and summarizing the price, applicable taxes and, if applicable, delivery charges. The CUSTOMER is invited to verify the content of his order (including the quantity, characteristics and references of the PRODUCTS ordered, the billing address, the means of payment and the price) before validating its content. The CUSTOMER can then proceed to payment of the PRODUCTS by following the instructions on the SITE and provide all necessary information for billing and delivery of the PRODUCTS. Regarding PRODUCTS for which options are available, these specific references appear when the correct options have been selected. The orders placed must include all necessary information for the proper processing of the order. The CUSTOMER must also select the chosen delivery method.
5.2.3. Acknowledgment of receipt
Once all the steps described above are completed, a page appears on the SITE to acknowledge receipt of the CUSTOMER's order. A copy of the acknowledgment of receipt of the order is automatically sent to the CUSTOMER by email, provided that the email address communicated through the registration form is correct. The SELLER does not send any order confirmation by postal mail or fax.
During the ordering process, the CUSTOMER must enter the information necessary for invoicing (the symbol (*) will indicate the mandatory fields that must be filled in for the CUSTOMER's order to be processed by the SELLER). The CUSTOMER must in particular clearly indicate all information relating to delivery, in particular the exact delivery address, as well as any access code to the delivery address. The CUSTOMER must then specify the chosen means of payment. Neither the order form that the CUSTOMER establishes online nor the acknowledgment of receipt of the order that the SELLER sends to the CUSTOMER by email constitutes an invoice. Regardless of the ordering or payment method used, the customer may download the original invoice from their customer account or request it from customer service.
5.3. Order date
The order date is the date on which the SELLER acknowledges receipt of the order online. The deadlines indicated on the SITE only begin to run from this date.
For all PRODUCTS, the CUSTOMER will find prices displayed on the SITE in euros, all taxes included, as well as applicable delivery charges